FAQs and Contact
Here you can find the most frequently asked questions and answers. If your question has not been answered yet, you can use the contact form below.
General FAQs
What is the Wings for Life World Run?When is the 2024 run happening?Which charity does the Wings for Life World Run support?How can I support Wings for Life?How is my entry fee used?Official adidas T-shirt
Do I get an official adidas T-shirt in 2024?Does everybody get an official adidas T-shirt?I can't find the T-shirt in the adidas App. How does that work?I’m a registered App Runner. How do I get my adidas T-shirt? I didn’t get any email about my official T-shirt. What should I do?I can’t download the adidas App to claim the official adidas T-shirt. What should I do?I have a problem with the adidas T-shirt shipping. Who do I contact? I have a problem with my T-shirt voucher code. Who do I contact? Can I exchange my delivered T-shirt? Can I order more than one T-shirt with a voucher code?As an App Runner, do I need to pay for shipping of my official adidas T-shirt?I’m a registered Flagship Runner. How do I get my official adidas T-shirt?I’m a Flagship Runner. Can I get my official adidas T-shirt shipped home?Can I buy the official adidas T-shirt?Registration
Who can take part?How can I take part?How do vouchers work?Can I switch from a Flagship Run to App Run?Can I switch from an App Run to a Flagship Run?Can my registration be transferred to another year?What is the deadline for registrations?Can I still change my personal details after registering?When will registrations for the Wings for Life World Run 2024 open?If I register but can't take part, can I get a refund of my registration fee?Is there a minimum age for participation?Why am I being charged additional fees in addition to my entry fee?Race Format
What is the race format?How does a Flagship Run work?How are the global results determined?How fast is the Catcher Car?Merge Accounts
Can I merge two Wings for Life World Run accounts into one?What happens with my transferred data when I merge my accounts?My citizenship/first name/last name has changed. Can I merge different personal data from the old account to my new main account?When I have a new main account can I merge multiple accounts at once?Why can't I merge my Wings for Life World Run accounts to one?If I merge my accounts, will my team be on my new main account?App Run
How does the App Run work?When should I start the App on race day?What happens if I don't have Internet: Will the catcher car chase me anyway?Are vouchers for an individual App Run available?Can I record or do my Run on Race Day earlier or later?Do I need to press start on race day or does the run start on it's own?My App Run Event cannot take place. As the Organizer, do I need to inform my participants now?How can i get in touch with Wings for Life World Run in case of an App issue?How can I organize my own App Run Event for others to join?Audio Experience
I can’t hear the Audio Experience in the App. What can I do?How can a team captain record audio stickers/messages for the team?Why don’t my team captain stickers and/or fan cheering recordings work?Why is the App’s audio setting gray? I can’t use it.Adidas Running
What is adidas Running Premium membership?How can I get the adidas Running Premium membership for free as a World Runner?What makes the adidas Running Premium membership special?Are there any deadlines for my free adidas Running Premium membership?What is the adiClub membership?What is the difference between adiClub and adidas Running Premium membership?How to link an adidas Running account with a Wings for Life World Run account to earn adiClub points?How many adiClub points can I earn at the Wings for Life World Run?Will my Wings for Life World Run App and adidas Running stay connected?Can I connect my accounts after race day to get adiClub points?My race result changed after the race in the Wings for Life World Run App, but it still shows the wrong result in my adidas Running app. What can I do?Need more help?
If this information doesn't answer your questions, get in touch using the contact form