FAQs and Contact
Here you can find the most frequently asked questions and answers. If your question has not been answered yet, you can use the contact form below.
General FAQsWhich charity does the Wings for Life World Run support?How can I support Wings for Life?How is my entry fee used?When is the 2024 run happening?What is the Wings for Life World Run?
Official adidas T-shirtDoes everybody get an official adidas T-shirt?I’m a Flagship Runner. Can I get my official adidas T-shirt shipped home?I’m a registered Flagship Runner. How do I get my official adidas T-shirt?As an App Runner, do I need to pay for shipping of my official adidas T-shirt?I’m a registered App Runner. How do I get my official adidas T-shirt?Do I get an official adidas T-shirt in 2024?
RegistrationCan I switch from a Flagship Run to App Run?Can I switch from an App Run to a Flagship Run?Can my registration be transferred to another year?Why am I being charged additional fees in addition to my entry fee?What is the deadline for registrations?Can I still change my personal details after registering?How do vouchers work?How can I take part?When will registrations for the Wings for Life World Run 2024 open?If I register but can't take part, can I get a refund of my registration fee?Is there a minimum age for participation?Who can take part?
Bring a FriendHow does 1+1 Bring a Friend work?
Race FormatHow does a Flagship Run work?How are the global results determined?What is the race format?How fast is the Catcher Car?
Merge AccountsIf I merge my accounts, will my team be on my new main account?Why can't I merge my Wings for Life World Run accounts to one?When I have a new main account can I merge multiple accounts at once?My citizenship/first name/last name has changed. Can I merge different personal data from the old account to my new main account?What happens with my transferred data when I merge my accounts?Can I merge two Wings for Life World Run accounts into one?
App RunWhat happens if I don't have Internet: Will the catcher car chase me anyway?Can I record or do my Run on Race Day earlier or later?Do I need to press start on race day or does the run start on it's own?When should I start the App on race day?My App Run Event cannot take place. As the Organizer, do I need to inform my participants now?How can i get in touch with Wings for Life World Run in case of an App issue?Are vouchers for an individual App Run available?How does the App Run work?How can I organize my own App Run Event for others to join?
Technical App TopicsThe App keeps crashing on my Android phone and won't let me start the run. How can I fix this?My Wings for Life World Run App’s GPS tracking isn’t working properly. What’s wrong?What kind of smartphones and operating system is mandatory to take part in the Wings for Life World Run?Why can't I find the Wings for Life World Run App in the App Store or Google Play Store?
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