Help

How can we help?

General FAQs

What is the Wings for Life World Run?

Registration

Can I switch from an App Run to a Flagship Run?
Can I switch from a Flagship Run to App Run?
Is there a minimum age for participation?

Early Bird Competition

What is the Wings for Life World Run early bird competition?
Who can take part in the early bird competition?
What can I win?

Race Format

How are the global results determined?

App Run

Can I switch between an individual App Run and an App Run Event location?
Are vouchers for an individual App Run available?
How does the App Run work?
How can I organize my own App Run Event for others to join?
How can i get in touch with Wings for Life World Run in case of an App issue?
Do I need to press start on race day or does the run start on it's own?
When should I start the App on race day?
Can I record or do my Run on Race Day earlier or later?
What happens if I don't have Internet: Will the catcher car chase me anyway?
My App Run Event cannot take place. As the Organizer, do I need to inform my participants now?

Audio Experience

I can’t hear the Audio Experience in the App. What can I do?

Technical App Topics

Why can't I find the Wings for Life World Run App in the App Store or Google Play Store?
My Wings for Life World Run App’s GPS tracking isn’t working properly. What’s wrong?
I have a Huawei phone and the App doesn't work anymore. What can I do?

B2B / Company

Can I organize an App Run Event as a company?
Why should my company join the Wings for Life World Run?
Who do I ask B2B or company-related questions?

Need more help?

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